UK's leading supplier of estate agency software
UK's leading supplier of estate agency software
With over 25 years' experience in the property industry
Delivering first class training tailored to your needs
Raising the bar in customer service
Find out more

VebraLive estate agency software
with flexible payment terms

Contact us today

UK's leading supplier of estate agency software

Contact us today

With over 25 years' experience in the property industry

Contact us today

Delivering first class training
tailored to your needs

Contact us today

Raising the bar in customer
service

Contact us today
Back Pause Next

FAQs

VebraLive FAQs


What platform does it run on?

The system uses a Microsoft SQL database. The actual configuration of your system is dependent upon expected usage levels, number of users and branches. Please contact us for further information.

What is the installation process?

A key part of the installation process is the creation of the welcome pack. This allows you to specify configuration requirements, such as match areas, and for us to create your templates for us as window cards, full details, HTML emails and browse sheets. When the pack is complete an installation is scheduled at which time one of our experienced installers will visit you at your offices and install the software. If you are adding a new office to a multiple office set-up we will collect all existing data from the existing offices to pre-populate your database at the new office.

What is the upgrade process?

Your software will automatically detect when upgrades are available and these will be downloaded overnight. An email is sent in advance of upgrades being released to inform all customers when it will be released and to explain they key features.

Can the software be customised?

Within the software there many options to make the software more specific to your needs. Our staff will work with you to ensure it works in harmony with your business; our aim is that our software adapts to you, not that you need to adapt to our software.

Is there a fee for upgrades?

Version upgrades to the software are included in your support fees so you can ensure you always have the latest version

How and when do I contact support?

The support desk is open from 9.00am to 5.30pm Monday to Friday, with the exception of bank holidays. The support team can be reached on 0845 130 5333 (select option 1) or via support@vebralive.co.uk

Which portals can I upload to?

Most major portals take a property feed from Vebra. You can choose which of these you would like to upload to, subject to you having agreements in place with the portal concerned.
 

Solex FAQs


What platform does it run on?

Vebra Solex has been tested to run on Windows platforms including Windows Vista Business, Windows XP, Windows 2000, Windows 98.

What is the installation process?

One of our experienced installers will visit you at your offices and install the software. If you are adding a new office to a multiple office set-up we will collect all existing data from the existing offices to pre-populate your database at the new office. As part of the process the settings will be customised to your office requirements.

What is the upgrade process?

The upgrade process is straightforward. The latest upgrade is available for download from the internet by logging into your Vebra Admin section. There is a simple procedure to upgrade the server, after which the workstations will automatically upgrade when they are logged in.

Can the software be customised?

Solex offers many different styles of output and these can be customised to reflect your corporate theme.

Is there a fee for upgrades?

Version upgrades to the software are included in your support fees so you can ensure you always have the latest version

How and when do I contact support?

The helpdesk is open from 9.00 am to 5:30pm, Monday to Friday excluding bank holidays.
They can be contacted on 0845 130 5333, or via support@solex.co.uk.

Our helpdesk staff have a wide range of experience from technical issues to estate agency. They offer a very professional service and are able to access your computer (with your consent and approval) to help diagnose any problems experienced with the software.

Which portals can I upload to?

Most major portals take a property feed from Vebra. You can choose which of these you would like to upload to, subject to you having agreements in place with the portal concerned.
 

EstateCraft FAQs


When was EstateCraft launched?

1983. If you are not running the latest version and would like to find out what you're missing please call our support team on 0845 230 5666 (select option 1).

What platform does it run on?

SQL, written in Delphi.

What is the installation process?

Software is installed on-site by one of our specialist Installers or Software Consultants. Small system installations can be done remotely, but we prefer onsite installs to ensure the quality of the configuration and customisation.

What about migrating data from other systems?

We have experience of migrating data from many other systems – contact your regional sales manager for more details.

What is the upgrade process?

We regularly upgrade EstateCraft with new technologies. These upgrades are carried out remotely over the internet. Click here for details about the latest major upgrade.

Is there a fee for upgrades?

No, upgrades are covered by your annual/monthly support fees.

Can the software be customised?

Within the software there many options to make the software more specific to your needs. Our staff will work with you to ensure it works in harmony with your business; our aim is that our software adapts to you, not that you need to adapt to our software.

How do I contact the support desk?

Support desks are open Monday to Friday 9am to 5.30pm, with the exception of Bank Holidays.
EstateCraft support can be contacted on 0845 230 5666 (select option 1) or via estatecraftsupport@vebra.com
 

GMW FAQs


When was GMW launched?

1988.

What platform does it run on?

Foxpro.

What is the installation process?

Installation is usually remote, but some clients request on-site installation.

What is the upgrade process?

Again, upgrades are carried out remotely.

Can the software be customised?

Yes, both the outputs and overall configuration can be customised so that you can maintain your own branding and operating procedures.

Is there a fee for upgrades?

If a current support contract is in place then you will receive free upgrades.

How and when do I contact support?

The support desk is open from 9.00am to 5.30pm Monday to Friday, with the exception of bank holidays. The support team can be reached on 0845 2930390 or via support@gmw.co.uk
 

Premise & Premise Platinum FAQs


When was the software launched?

1985

What platform does it run on?

SQL Server

What is the installation process?

Installation is carried out by one of our specialist consultants, either on-site or remotely.

Can you migrate data from other software packages?

Yes, we have experience with transferring data from most of the major software packages. For more details speak to your regional sales manager or one of our software consultants.

What is the upgrade process?

Customers receive regular upgrades and our technical consultants will contact you to organise a convenient time to remotely upgrade your software to the latest version.

Can the software be customised?

Yes, all configuration is, initially, managed by the software consultant or trainer and this includes a degree of customisation. Premise enhance processes and communication throughout a business, but by customising your system to support your specific operation this enhancement is made all the more effective.

Is there a fee for upgrades?

No, all upgrades are included in your support contract.

How and when can I contact support?

For existing customers Premise and Premise Platinum Support are available from 9:00am to 5:30pm on 01209 312 625